FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

Where do you ship to?

We ship across the United States and Canada.

How long does shipping take?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How do I track my order?

Please track your order at our Tracking page https://17track.net/en

Returns

How do I return an item?

Please check our return/refund/exchange policy here.

How long does it take to process my return?

Please check our return/refund/exchange policy here.

Can I exchange for a different item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or email us at aplusdesigns@gmail.com

I want to get a custom order

Please go to https://aplusdesignsbyalexis.com/customorders